Abstract: This paper will demonstrate how to effectively measure the impact of a digital library and how this can enhance strategic planning. Measuring the impact of digital resources and how they affect the various benefitting communities improves evidence-based decision making. This paper will discuss how the recently developed Balanced Value Impact Model measures a digital resource by balancing both internal organizational and external community perspectives with social and economic considerations. This will be illustrated with research case studies f...
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Topics:
Knowledge management
Process management