BIP! Finder - Validating Restaurant Service Quality Dimensions

2006 • Validating Restaurant Service Quality Dimensions

Authors: Melih Madanoglu

Venue: Journal of Foodservice Business Research

Type: Publication

Abstract: Abstract Service-based industries such as hotels and restaurants are spending a tremendous effort to measure and improve the service quality of their businesses. Service quality is one of the key factors in achieving competitive advantages in the restaurant industry since high service quality presumably results in increased customer satisfaction, and thus increased future patronage. The purpose of this study was to examine the two generic service-quality dimensions: physical quality and staff behavior/attitude in restaurants by employing the co... (read more)

Impact:

3.1139125E-9 4.6043938E-9 20 2

/ Attention: 0 21

Topics: Marketing Advertising

DOI: 10.1300/j369v07n04_07

External links: Crossref OpenAIRE

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