@inbook{Griffiths,<br/><span class="tab"></span> title={Measuring the quality of academic library electronic services and
						resources},<br/><span class="tab"></span> url={http://dx.doi.org/10.29085/9781856047883.011},<br/><span class="tab"></span> DOI={10.29085/9781856047883.011},<br/><span class="tab"></span> booktitle={Access,<br/><span class="tab"></span> Delivery,<br/><span class="tab"></span> Performance},<br/><span class="tab"></span> publisher={Facet},<br/><span class="tab"></span> author={Griffiths,<br/><span class="tab"></span> Jillian R.},<br/><span class="tab"></span> pages={183–196} }