@article{Sharma_2016,<br/><span class="tab"></span> title={Using SERVQUAL to Assess the Customer Satisfaction Level: A Study of an Urban Cooperative Bank},<br/><span class="tab"></span> volume={2},<br/><span class="tab"></span> ISSN={2377-1038},<br/><span class="tab"></span> url={http://dx.doi.org/10.22158/jepf.v2n1p57},<br/><span class="tab"></span> DOI={10.22158/jepf.v2n1p57},<br/><span class="tab"></span> number={1},<br/><span class="tab"></span> journal={Journal of Economics and Public Finance},<br/><span class="tab"></span> publisher={Scholink Co,<br/><span class="tab"></span> Ltd.},<br/><span class="tab"></span> author={Sharma,<br/><span class="tab"></span> Seema},<br/><span class="tab"></span> year={2016},<br/><span class="tab"></span> month=mar,<br/><span class="tab"></span> pages={57} }