@article{Pilawa_2022,
title={Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic},
volume={67},
ISSN={0969-6989},
url={http://dx.doi.org/10.1016/j.jretconser.2022.102962},
DOI={10.1016/j.jretconser.2022.102962},
journal={Journal of Retailing and Consumer Services},
publisher={Elsevier BV},
author={Pilawa,
Joanna and Witell,
Lars and Valtakoski,
Aku and Kristensson,
Per},
year={2022},
month=jul,
pages={102962} }