@article{Kujala_2017,
title={The role of expectations in service evaluation: A longitudinal study of a proximity mobile payment service},
volume={98},
ISSN={1071-5819},
url={http://dx.doi.org/10.1016/j.ijhcs.2016.09.011},
DOI={10.1016/j.ijhcs.2016.09.011},
journal={International Journal of Human-Computer Studies},
publisher={Elsevier BV},
author={Kujala,
Sari and Mugge,
Ruth and Miron-Shatz,
Talya},
year={2017},
month=feb,
pages={51–61} }