@inbook{Panagiotopoulos_2012,
title={“5 Days in August” – How London Local Authorities Used Twitter during the 2011 Riots},
ISBN={9783642334894},
ISSN={1611-3349},
url={http://dx.doi.org/10.1007/978-3-642-33489-4_9},
DOI={10.1007/978-3-642-33489-4_9},
booktitle={Electronic Government},
publisher={Springer Berlin Heidelberg},
author={Panagiotopoulos,
Panagiotis and Ziaee Bigdeli,
Alinaghi and Sams,
Steven},
year={2012},
pages={102–113} }