Public transport is a key element of sustainable transport in medium and large cities. Therefore, it is important that city residents want to use it. This paper aims to determine the criteria of the public transport infrastructure which have the most influence on passenger satisfaction with the public transport system. The criteria of public transport infrastructure of stops, vehicles, and route network were analysed. The primary attention was focused on rating these criteria from the most to the leas (...)

Public transport is a key element of sustainable transport in medium and large cities. Therefore, it is important that city residents want to use it. This paper aims to determine the criteria of the public transport infrastructure which have the most influence on passenger satisfaction with the public transport system. The criteria of public transport infrastructure of stops, vehicles, and route network were analysed. The primary attention was focused on rating these criteria from the most to the least important one. The analysis of scientific papers, specialized literature, Europe Union regulations, Lithuanian legislation, and recommendations were used to explore the necessary criteria that have a significant effect on the popularity of public transport, its functionality and gives a reference on how to raise the willingness of the citizens to use public transport. The experts (14 experts were involved) and social surveys (440 respondents were involved) were used to identify the evaluation criteria of public transport infrastructure and to investigate the state of these criteria. These criteria were grouped into three larger groups according to their nature (public transport infrastructure of stops, vehicles and route network) and were rated and prioritized by the multi-criteria analysis. The results reflect the priorities of criteria parameters of public transport infrastructure. The results show that when investing in public transport infrastructure, the main priority should be attributed to the infrastructure elements, such as public transport priority in the streets, then shelters, lighting, cleanness of bus stops and vehicles, which are physically appreciable. These parameters have the most significant impact on improving the level of service of public transport infrastructure in urban areas.