Abstract: Social media analytics appears as one of recently developing disciplines that helps understand public perception, reaction, and emerging developments. Particularly, pandemics are one of overwhelming phenomena that push public concerns and necessitate serious management. It turned to be a useful tool to understand the thoughts, concerns, needs, expectations of public and individuals, and supports public authorities to take measures for handling pandemics. It can also be used to predict the spread of the virus, spread parameters, and to estimate ...
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Topics: 
Data science
Public relations
Knowledge management