Abstract: In the context of healthcare, volunteers play an important role in improving the patient's experience and lowering the operational cost. However, the process which facilitate their management is reported to be problematic. In this research, we have explored the process and analyzed the problems of the current process. We attempted to solve these problems through a process digitalization and implementing a new IT system by using service design methodology. The system was tested for a duration of 2 month during the COVID-19 outbreak in Thailand. ...
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Topics: 
Process management
Engineering management
Knowledge management