Abstract: Online forum give people new opportunities to interact with each other. It is a new mean of coping with problems at work. This paper reports an investigation of interaction structures within two forums on the web (general and specialized), examining different ways to expose a problem and different manifestations of social support. Results reveal two structures: > and >. Authors of discussions may use different processes, using more or less expressions of their emotions. Helpers can show their support by sharing similar experiences, or providing...
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Topics: 
Knowledge management
Data science