Abstract: Purpose Quality 4.0 incorporates the role of automation and digitization and provides competitive advantage for organizations by enhancing customer experience and increase profitability. The purpose of this study is to critically examine the organizational readiness factors for the successful implementation of Quality 4.0 implementation and assess their importance.Design/methodology/approachThis study applies a quantitative research methodology to examine readiness factors of Quality 4.0 in organizations by 147 senior management professionals i...
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Topics: 
Marketing
Process management
Knowledge management