Abstract: We develop and test a model that suggests that expectations influence subjective usability and emotional experiences and, thereby, behavioral intentions to continue use and to recommend the service to others. A longitudinal study of 165 real-life users examined the proposed model in a proximity mobile payment domain at three time points: before use, after three weeks of use, and after six weeks of use. The results confirm the short-term influence of expectations on users' evaluations of both usability and enjoyment of the service after three we...
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Topics: 
Applied psychology