Abstract: Visitor tracking is frequently used in tourism planning for large sites, but is far less common at individual attractions, despite a body of literature examining the detrimental impact of crowding on visitor experience. This study used handheld geographic positioning system (GPS) units to track 931 groups of visitors around a single tourist attraction to determine where they went and how long they dwelt at particular locations. The tracking data were combined with survey data to discover whether different types of visitors behaved differently w...
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